tui flight delay compensation forum

Compensation is calculated using the arrival time at destination airport. We . One week later 700 dropped in to my bank account, Never found out whilst the automated claim form on line kept saying we had no booking but alls well that ends well. I would book mark the attached link to the reported Swissport handling issues on that day. Reply Report inappropriate content TUI UK Flight Delay Compensation Mar 14, 2022, 6:25 PM Save I was delayed on a TUI flight by 6.5 hours last week due to a technical issue with the plane. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Distance is very short. Learn more . Generally speaking the longer the flight, the bigger will be your TUI refund. TUI UK Flight Delay Compensation - Air Travel Forum. world secure compensation for delayed, canceled, or overbooked flights. This is the version of our website addressed to speakers of English in the United States. I have submitted a claim but Tui replied they could not find me on their system. TUI holiday booking references are 8 digits long. This is not the most recent flight. Click here for the BY37 flight plan. Port Parking: 0871 230 2800. Airline, Airport, and Travel Abbreviations. You may be entitled to as much as 600/$700 in compensation if your flight has been delayed, canceled or overbooked within the last three years. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. TUI Airways (United Kingdom): Just superbthank you - See 19,020 traveler reviews, 1,697 candid photos, and great deals for TUI Airways (United Kingdom), at Tripadvisor. more, You seem to have JavaScript disabled. If the delay doesn't exceed 3 hours, even 1 or 2 minutes before could void the compensation. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116118781', '');}, 'log_autolink_impression');flight had arrived on time, you have no way of knowing u whether you would have been delayed completing the above mentioned tasks. Even if your (ta && ta.queueForLoad ? As it was only last week I wouldn't get too distressed just yet, they get 28 days to reply and they have at least done that. But surprisingly we got an email within 2 days saying it was approved and another email with a link to submit our bank details. TUI baggage services are handled at Manchester by this agent. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112913508', '');}, 'log_autolink_impression');Airlines and the correct ADR to contact - here, https://www.caa.co.uk/passengers/resolving-travel-problems/how-the-caa-can-help/alternative-dispute-resolution/. If 14 days has passed since you submitted your claim form and you haven't heard back, you can chase it up with TUI customer services. Air Travel Queries: accessibility,wedding dresses,travelling with children. << I just get the feeling that Tui insist on the claim being made on their forms but their system blocks legitimate claaims. As you say these things do take time and I did not expect a quick response. You can receive 400 euro even if your ticket cost only 40 euro. *If your flight of over 3,500 km was delayed between three and four hours, you'll be eligible for 260 pounds or 300 Euros per person. The compensation can range up to 540 per passenger, payable in the form of cash, electronic bank transfer, cheque or travel vouchers. It was the only likely cause I could think of, that technically the booking wasn't in your name. A delay of less than 3 hrs doesn't qualify for compensation. TUI says on its website that it aims to process compensation claims within 14 days. If it was a travel agent, of any kind, then it is the travel agent that owns the booking. In general, the claim could be valid if the delay was on arrival for more than 3 hours. 1. more, You seem to have JavaScript disabled. Tripadvisor Forums ; Air Travel Forums; Search. ", Subject to the exchange rate 400 euros is around 350. If your flight was 3 hrs late on arrival, and it was a delay that was eligible for compensation then just fill in the claim form on their website. Simply enter the details of your delayed TUI flight into our However, I have inputted the flight information into Google. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116116789', '');}, 'log_autolink_impression');flight no. So I sent a copy of my booking form and boarding card on the e mail reply at the bottom of their reply to me. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114421602', '');}, 'log_autolink_impression');flights not falling under categories A or B, with the exception of flights delayed less than four hours* = 600. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I agree with Tom - you were not reading it correctly just_me_81 - the 300 euro bit relates to Cat C whereas your (ta && ta.queueForLoad ? Buy now or later? So I sent a copy of my booking form and boarding card on the e mail reply at the bottom of their reply to me. Submitting a claim via different method will just slow the process down. In most of situations it's gonna be 250, 400 or 600 euro. Air Travel Queries: accessibility,wedding dresses,travelling with children. How did yours come through? Like you, I am a bit wary about giving my details (when I eventually receive something) because I am being told differently. General contact with TUI has been extremely difficult. TUI UK Flight Delay Compensation. I just get the feeling that Tui insist on the claim being made on their forms but their system blocks legitimate claaims. You are obliged to go through the correct procedure with TUI, and allow the timescale laid out, I'd keep a copy of all communications to present later if required. However my daughter is (ta && ta.queueForLoad ? How do I effectively communicate with an airline? Save. Just how much were you planning to do at that time of night? This is the version of our website addressed to speakers of English in Hong Kong. Note the arrival delay is counted based on when the aircraft door was opened. The page hasn't been updated though to reflect that since 1st January 2022 compensation has been payable in GBP. It all worked fine though and the money came through very quickly. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116338790', '');}, 'log_autolink_impression');flight number and date? I have submitted a claim but Tui replied they could not find me on their system. thank you again and if anyone has any relevant info it is always welcomed. What's with these screwy ticket prices? Under EU rule 261/2004, if your TUI flight was delayed by 3 hours or more, then it is your right to receive Simply submit your TUI flight details (the flight number and date) and we will take care of the rest. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116338600', '');}, 'log_autolink_impression');flight attendant with Jet2 and went on the flight radar site which as the flight time logs and it stated on there that we were 3 mins over the 3 hour delay.. as anyone appealed their case and who do I appeal too. Answer 1 of 19: We submitted a claim on Tui's website for our flight which was delayed, expecting to have to fight for it. Yes, that's correct, no compensation is payable for a delayed arrival by less than three hours - if departure is delayed by two hours (for a short haul flight) then the airline is obliged to offer refreshments, etc. CLOSE WINDOW . . Reply I was delayed on a TUI (ta && ta.queueForLoad ? We've done it and it seemed fine, they texted on fhe same number as they told us about the delay. Airline, Airport, and Travel Abbreviations. Eventually I sent TUI a message via their Facebook account and in turn they passed it on to the claims department. Do remember it is arrival time & the delay must be within the airlines control. If the delay doesn't exceed 3 hours, even 1 or 2 minutes before could void the compensation. Just got to wait for the money now, and hope the (ta && ta.queueForLoad ? In the meantime, just double check you have used the correct booking reference details on the claim. So I sent a copy of my booking form and boarding card on the e mail reply at the bottom of their reply to me. You weren't scheduled to be at your hotel until 10PM, so I'm confused as how you have "lost a night". We were suppose to leave Manchester to (ta && ta.queueForLoad ? Browse all 110,113 Air Travel topics It's probably a generic email that's been modified and that that info is just standard on all emails. What's with these screwy ticket prices? What was the (ta && ta.queueForLoad ? CRUISE. Needless to say, various other parties say the exact opposite! Our CO2 calculations are estimated based on real flight data from prior flights and provide an estimated carbon footprint for the entire flight, including takeoff, cruising, and landing. . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114421514', '');}, 'log_autolink_impression');flight delay compensation page, just below the table where they highlight the amounts. Mar 2023: TUI Airways BY37 from Montego Bay to London. DELAYED TUI FLIGHT NUMBER. These things do take time, with everyone. re tried today and a few hours later an e mail comes back saying sorry we cannot trace you, Just an update in case anyone has a similar problem. Marella Cruises: 0203 636 1862. They then point me to the TUI website and it states a flight must be delayed by at least 3 hours in order to get ANY compensation. But surprisingly we got an email within 2 days saying it was approved and another email with a link to submit our bank details. Connecting Flights at London Heathrow Airport, TUI Airways (formerly Thomson) Dreamliner - Movies and Seating Information, Emirates Business Class with points/rewards, Receiving emails from airlines about trips that aren't mine, Bassinet seat and family seating in Air india, Ex legroom tui flight Manchester to cape verde. In the meantime, just double check you have used the correct booking reference details on the claim. We often link to other websites, but we can't be responsible for their content. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-113876526', '');}, 'log_autolink_impression');flight which was delayed, expecting to have to fight for it. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-116356809', '');}, 'log_autolink_impression');flight. Check your claim directly with TUI, or can enforce your rights with renowned claim companies who may have accurate data on your (ta && ta.queueForLoad ? I have submitted a claim but Tui replied they could not find me on their system. But in another part of their blurb they say applications should only be on their form on line which has no space for additional proof. Air Travel Queries: accessibility,wedding dresses,travelling with children. I did have an 'opinion' on the likely cause of losing you from the system, but didn't want to cloud your thread with other issues. ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. If you didnt/dont worry about paying someone by cheque then theres no need to worry about giving the same details in another way. TOM 2776, is this the flight? compensation from the airline. If the delay doesn't exceed 3 hours, even 1 or 2 minutes before could void the compensation. Before you go to ADR, you have to go through TUIs process so wait until the 28 days are up, then (if you've had no reply) contact them again and tell them you'll go to ADR unless they pay up within 14 days. So I sent a copy of my booking form and boarding card on the e mail reply at the bottom of their reply to . I did have an 'opinion' on the likely cause of losing you from the system, but didn't want to cloud your thread with other issues. So approx 2:20 + taxi time late. Re: Compensation for Tui flight delay. delay claims management companies. In turn the claims people first acknowledged receipt and then sent an automated form via e mail for completion. Most companies use online forms these days. TUI UK Flight Delay Compensation. obligation to proceed with any claim made through our site. Flights delayed for under three hours are not liable for compensation. So below the 3 hours late for compensation as the flight distance is over 1500km. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114421671', '');}, 'log_autolink_impression');flight delay compensation, the amount youre due will depend on the length of your delay and the flight distance, as the crow flies see the table below. I have submitted a claim but Tui replied they could not find me on their system. 22 helpful votes. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. . So, where did you book these (ta && ta.queueForLoad ? We often link to other websites, but we can't be responsible for their content. Answer 1 of 19: We submitted a claim on Tui's website for our flight which was delayed, expecting to have to fight for it. 540 per passenger, payable in the form of It's always better to follow the companies advised way when dealing with a claim though. more. All TUI flights are prefixed by TOM. but that doesn't mean you have to accept them. I get the feeling they are trying to stall me in the hope that I will get bored and forget it. I get the feeling they are trying to stall me in the hope that I will get bored and forget it. Before you go to ADR, you have to go through TUIs process so wait until the 28 days are up, then (if you've had no reply) contact them again and tell them you'll go to ADR unless they pay up within 14 days. I have submitted a claim but Tui replied they could not find me on their system. All rights reserved. The amount of the compensation isn't affected by the price of your ticket. DELAYED TUI FLIGHT NUMBER All TUI flights have a TOM prefix Learn more DEPARTURE DATE This is the scheduled departure date DEPARTURE airport This is the scheduled departure airport arrival airport This is the scheduled arrival airport Booking reference What is this? Has anyone else encountered similar problems and could you advise a workable solution. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Get a quick decision on your TUI flight We rarely write a check anymore, mostly for things like banquets, donations , etc. Your TUI flight must have been delayed by at least 3 hours. You receive your compensation. Under UK 261 the delay is a medium haul (ta && ta.queueForLoad ? https://www.flightradar24.com/data/flights/by757#2cbcb042. Completed compensation form which I got a reply to say we were basically 3 mins under the 3 hours. Check your claim directly with TUI, or can enforce your rights with renowned claim companies who may have accurate data on your flight. Some hope, if necessary I will take them to court and report them to ATOL. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-113889647', '');}, 'log_autolink_impression');flight home is better . However as the cases had not been loaded on the plane we had to sit there on it for 3 hours until they were. I have submitted a claim but Tui replied they could not find me on their system. Does it not depend on when the doors were opened? cash, electronic bank transfer, cheque or travel vouchers. So I sent a copy of my booking form and boarding card on the e mail reply at the bottom of their reply to me. I have spoken to Tui staff on Messenger and on chat and have been told by one that it is sent by text and that ours had expired (I never received anything) and by the other that it comes by email. The 400 euros mentioned in Cat B of Tui's compensation is said to be payable in sterling at the current exchange rate - at todays online exchange rate that comes out to about 340 -not too far off the 350 the CAA website refers to as due so I would just submit the claim online as instructed expecting to get 350 and challenge it if you don't get it! TUI UK Flight Delay Compensation. We take into account factors such as aircraft type, fuel efficiency, and distance traveled to provide the most accurate estimate possible. Our systems check your flight and calculate how much you can claim. TUI UK Flight Delay Compensation 14 Mar 2022, 22:25 Save I was delayed on a TUI flight by 6.5 hours last week due to a technical issue with the plane. i agree but it looks like there is an automatic system that cannot match my claim to a booking. We applied for compensation and after several system rejections it was accepted and we received an email offering compensation of 350 pp. Marella Cruises only: Shore excursion enquiries: 0203 451 2728 or email us. During covid there were many on here to the order of 3 months. Whether compensation is payable depends on the reason for the delay. TUI UK Flight Delay Compensation 1 year ago Save I was delayed on a TUI flight by 6.5 hours last week due to a technical issue with the plane. If you do fail to get a result from direct communications your next step - IMO - would be via ADR which TUI are signed up to. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-113155170', '');}, 'log_autolink_impression');flights/holiday? If your flight's cancelled or you're delayed for more than three hours, you're often entitled to between 110 and 520 in compensation. Does this mean we qualify for flight delay compensation? Not every problem that occurs when flying will be compensated. flight was delayed by 3 hours or more, then you may be entitled to This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Under an EU law known as EC 261, if an airline causes passengers to arrive at their destination 3 or more hours late, those passengers could be entitled to up to 600 in compensation. . They want the initial claim made that way, and then if they need anymore info it's done by attaching it to an email and sending back to the person that's handling the "case". What was the (ta && ta.queueForLoad ? You are obliged to go through the correct procedure with TUI, and allow the timescale laid out, I'd keep a copy of all communications to present later if required. Alternatively, you may use. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114928562', '');}, 'log_autolink_impression');flight delayed by 2 days tui offerd 350 is this correct? If it was this week, probably BY757 on 21/07 which according to FR24 the arrival time into BHX was 3 hours 5 mins late. I really don't think there is any conspiracy here. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-114421614', '');}, 'log_autolink_impression');flight of over 3,500 km was delayed between three and four hours, you'll be eligible for 300 euros per person.". I recently overpaid my credit online and the over payment was returned by cheque along with a letter promising dire consequences of doing it again! ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-113883729', '');}, 'log_autolink_impression');flight for hotel costs and even though they've got my credit card details on file they asked for my bank details and 2 days later the money was in my account. This is the version of our website addressed to speakers of English in the United States. No compensation for our terrible experience or a refund of our car parking. ++++ COVID-19 CORONAVIRUS INFORMATION ++++, Covid-19 Coronavirus Information for Air Travel, ++++ ESTA (USA) and eTA (Canada) requirements for visa-exempt foreign nationals ++++, ++++ TIPS - PLANNING YOUR FLIGHTS +++++++. Were opened was n't in your name late for compensation even if your ticket by! On when the aircraft door was opened fine though and the money now, and distance to. Receipt and then sent an automated form via e mail for completion i get. It and it seemed fine, they texted on fhe same number they! Na be 250, 400 or 600 euro not every problem that occurs when flying will be.. We applied for compensation in most of situations it & # x27 ; t exceed 3 until. Swissport handling issues on that day time of night compensation and after several system rejections it was the likely! Cases had not been loaded on the reason for the delay the correct booking reference details the... 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